Summary: The Amazing Spider-Man on
PC is not optimized for ATi Radeon GPU.
:(
I bought the T500 rs in march of 2011. Three months later the cooling fan started to sound like it was going to break off. I emailed thrustmaster customer support as my 30 day return period from amazon was over. They took two days to respond and started by asking me for a video in which they could hear the abrasive sound. I did so immediately. Customer service is located in France so they took another 24 hours to respond. When they did so, they started asking me questions which I felt were designed to incriminate me regarding foul use of the wheel. This process took several days, they then asked me for proof of purchase, to which I replied with the invoice from amazon. They then told me that they could not open the attachment. I had to resend it. This of course took another 24 hours of what was now starting to become a tediously long and cumbersome process. After this they told me that the unit would have to be mailed by me to France. They would not pay for shipping. This of course is not the way returns should be handled by a corporation doing business in the U.S. I was not about to spend hundreds of dollars on shipping a faulty unit I had just bought for $600.00 dollars. I politely asked them to please send me a new fan so I could perform the repair myself. They took a couple of days to respond, and when they finally did, they asked for my telephone number. I gave it to them that very day. A couple of days later, I get a call from a woman in France. She proceeds to question me again about the use I have been giving the wheel. She asks me if I am forcing the wheel in any way from side to side during start up. She then asks me if I have the wheel set up to a Dell computer. She starts to give me explanations as to why the user needs to first hook up the wheel to a Dell computer, and only a Dell computer. I told her that I only use the wheel on my ps3, and that the wheel's manual clearly states that it is designed to be plug and play with this console. She asks me to update the firmware with a Dell computer. As if a software update would fix a faulty fan. Fortunately I have a dell computer, so I did what she asked and sent her a picture of my dell computer next to my wheel. Two weeks later part of the wheel's casing containing another soon to fail fan arrived at my house with complex instruction on how to open the wheel and perform the replacement procedure.I hoped that this would be the last time I had to deal with this company and its employees, but I would not be so lucky. A couple of days ago a spring in the gas pedal broke. This left the pedal limp and unresponsive. I replied to their last email asking for a new spring. I waited for four days, no response from customer support. I decided to go on their website and email them from there. I then get a response from an automated service with a case number. Immediately I send them a video showing the damaged pedal, proof of purchase and my information. I get a reply two days later from a customer rep who asks me to email him the version number of my wheel. Another cockamamie question designed to delay the process. I email a reply as soon as I get home and are able to look under the wheel to check the version number. Here I ask the rep if it is possible to receive an extra spring and a plastic gear in case this happens again to another of the pedals. To which I promptly get a negative response. It's incredible that I get such a fast response refusing to send me a couple of parts which together are probably worth less than a dollar. But somehow I am not surprised. I also get an email from a different customer rep asking me for my address and proof of purchase. I email them, for the third time, a copy of my amazon invoice. Two weeks later and still no spring.If you want to spend $600 dollars on a wheel which will eventually malfunction, look no further. Having been given permission by thrustmaster to disassemble the wheel I can tell you that the parts used to manufacture such a product will fail. It is only a matter of time. The motor is of good quality and so are the sensors, but mechanically moving parts are of poor quality. The steering column is made of plastic, that when updated with the F1 rim shredded a bit. The hex screws are made of very poor quality metal and are prone to rounding. The case housing the internal components of the wheel is overly large and is prone to overheating due to a proper lack of ventilation. The score of 1 star regarding how much fun is this wheel, is due to the employees of thrustmaster who have created a corporate climate of blaming the end customer for their company's shoddy workmanship. They have become very adept at evading the responsibility of the warranty claims they make when selling their overpriced equipment. If you want to be treated disrespectfully, with disdain and even contempt for purchasing an overpriced toy which will only give you headaches; please do what I did and buy Thrustmaster.